Warranty Policy
Types of Warranties:
- Brand Warranty: Brand warranties are warranties provided by the brand/manufacturer of the product. DailyGoods Limited does not take any responsibility for after-sales services provided by the brand/manufacturer. Customers will need to approach the brand directly through their authorized service centres to submit the products for repair/replacement under warranty conditions.
- Seller Warranty: Seller warranty are warranties provided directly by the seller who has sold the product to you. Please note that the terms and conditions of this warranty may differ from seller to seller. Customers may check directly with the seller via the chat function on the product page.
- International Manufacturer/Seller Warranty: This warranty is directly offered by international manufacturers/sellers of the product. The geographical location of the service centre may vary based on the brand’s regional presence and may require the customer to ship the product out of the country to be repaired/replaced. Customers have to follow the warranty process as mentioned on the warranty card or on the brand’s official website.
What do I do if my product has a warranty but I did not receive a warranty card?
It is possible that your product comes with an e-warranty. Please check all the instruction manuals/invoices/guides that are delivered along with your package or visit the manufacturer's website to verify.
If your product does not have an e-warranty, please reach out to DailyGoods Limited Customer Care and we will arrange a Warranty Card for you, or facilitate a return in case a card cannot be arranged.
How can I get my product serviced?
If you bought a product that is eligible for servicing, please send the product(s) directly to the Service Center indicated on the warranty card included with your product. If your product falls under E-Warranty and has no card, please refer to the brand website for information on authorized service centres.
For a prompt warranty claim, kindly include all the accessories, information included in the packaging and an invoice from DailyGoods Limited as proof of purchase.
Where are the service centres located?
You may refer to the Brand contact list for locations of the service centres. The addresses can also be found on the warranty card or on the manufacturer's website.
Do I need to pay for repairs?
You do not have to pay for repairs if your product is under warranty and you have not violated any terms & conditions set out by the manufacturer/warranty provider.
If the warranty period has expired or if any of the warranty conditions have been violated, customers will be responsible to bear the repair cost. The final repair amount will be determined by the manufacturer upon assessment. We strongly recommend customers get their products repaired at the brand's authorized service centres to ensure the quality of the repair.